AccountEdge Knowledge Base
  • Section: Shopify (Web Store)
  • Last updated: June 26, 2019, 12:19 p.m.

Partial Refund Orders When Syncing Shopify

Background

If you process a partial refund in Shopify and then bring that order in to AccountEdge you will see that the order in AccountEdge is for the full price of the order and is not the order less the refund. To properly manage this the order needs to be edited inside of AccountEdge.

You should just need to open the order inside of AccountEdge and adjust the cost of/remove the line items inside of AccountEdge.

Refunding Freight

If you charged for Shipping on Shopify but then refunded the Shipping you can edit the sale in AccountEdge to show this. To reflect the correction in AccountEdge:

  1. Go to Sales > Sales Register
  2. Click on the double arrow next to the sale
  3. Delete the dollar value from the Freight field and hit okay

This will result in a credit that you can then refund to the customer.