AccountEdge Knowledge Base

Troubleshooting
73 articles in the Troubleshooting section of our Knowledge Base.

File Corruption Explanation
Last updated: June 7, 2019

Uninstalling and Reinstalling AccountEdge
Last updated: July 16, 2019

Resolve Email and OfficeLink Errors in macOS 10.14 Mojave
Last updated: June 19, 2019

AccountEdge for Windows Speed Issues
Last updated: June 18, 2019

AccountEdge Network Edition Speed Issues on Macs
Last updated: June 10, 2019

Can't Open Company File
Last updated: June 18, 2019

Can't Find Company File
Last updated: June 6, 2019

Company File Opens with Optimization Assistant
Last updated: June 7, 2019

Security Software Conflict Issues
Last updated: June 7, 2019

Payroll Liabilities Reconciliation Out of Balance
Last updated: June 5, 2019

Negative Balance in Accounts Receivable
Last updated: July 1, 2019

Check is Missing Fields - Transaction is to be Paid Electronically
Last updated: June 11, 2019

Registration Troubleshooting
Last updated: June 11, 2019

Inventory Reconciliation Out of Balance
Last updated: June 10, 2019

AccountEdge for Mac Update Fails
Last updated: June 12, 2019

Backing Up To Dropbox Requires Version 2017 or later
Last updated: June 10, 2019

Double-Clicking on File Opens Older Software (Windows OS)
Last updated: June 18, 2019

Error -230 5116:0:0 during optimization
Last updated: June 12, 2019

Officelink (Excel, Word, etc) Troubleshooting
Last updated: June 11, 2019

Paper Size / Printing Size Issue
Last updated: June 12, 2019

Errors Opening AccountEdge (Windows OS)
Last updated: June 18, 2019

Accounts Receivable (AR) Out of Balance
Last updated: June 10, 2019

Errors Opening AccountEdge (Mac OS)
Last updated: June 18, 2019

Mac OS X Gatekeeper (Unidentified Developer Message)
Last updated: July 30, 2019

You have reached the maximum number of users
Last updated: June 10, 2019

Issues Installing AccountEdge
Last updated: June 10, 2019

Accounts Payable (AP) Out of Balance
Last updated: June 10, 2019

Register the OfficeLink Driver
Last updated: May 22, 2019

Can't See Window After Clicking Button
Last updated: June 6, 2019

Not an AccountEdge Company File
Last updated: June 12, 2019

Retina Displays and AccountEdge
Last updated: May 30, 2019

Start a New Fiscal Year Process Fails
Last updated: June 18, 2019

Font Smoothing in AccountEdge Pro
Last updated: May 30, 2019

Payroll Forms Errors
Last updated: June 12, 2019

Invalid Page Return - Web Pay Error
Last updated: June 12, 2019

Someone Signed On With Same User ID
Last updated: June 12, 2019

What is a Machine ID and Why Would It Change
Last updated: June 7, 2019

Open File on Windows Server 2016
Last updated: Oct. 15, 2019

Windows 8 Compatibility
Last updated: July 30, 2019

Can't Update AccountEdge for Windows
Last updated: June 7, 2019

User Account Control Warning (Windows OS)
Last updated: June 12, 2019

Error Connecting to Host
Last updated: June 10, 2019

Issues Running AccountEdge 2017 (Windows)
Last updated: June 18, 2019

Payroll Forms Registration Error (Windows)
Last updated: June 11, 2019

Emailing from AccountEdge Using Mac OS X 10.11 or Later
Last updated: July 31, 2019

Checks Printing Reverse Order
Last updated: June 6, 2019

Windows Server 2008 - AccountEdge 2014
Last updated: June 12, 2019

Install/File Connect Password
Last updated: June 6, 2019

Unable to Save Backup (Mac)
Last updated: June 12, 2019

Report Not Available
Last updated: June 11, 2019

Printer Error Messages
Last updated: June 12, 2019

Online Error Notification
Last updated: June 11, 2019

Interruption or Crash While Running AccountEdge
Last updated: June 6, 2019

Termination Code 1231
Last updated: June 12, 2019

Item Picture Not Displaying
Last updated: June 24, 2019

AccountEdge Quit Unexpectedly (Mac)
Last updated: June 12, 2019

AccountEdge Error Messages
Last updated: June 12, 2019

I/O Error 48 in Reset Routine, Unable to Rename the File.
Last updated: June 10, 2019

System Date Does Not Match AccountEdge Date
Last updated: June 6, 2019

FileConnect Could Not Be Stopped
Last updated: June 10, 2019

Full Screen Mode and OS X 10.11 El Capitan
Last updated: July 31, 2019

File Passes Verification in Old Software and Fails in New Software
Last updated: June 12, 2019

Send Reports to Excel 2016 (Mac)
Last updated: June 12, 2019

macOS 10.12 Sierra Compatibility
Last updated: July 30, 2019

Mac OS X 10.11 El Capitan Compatibility
Last updated: July 31, 2019

Printing in Mac OS X 10.11 El Capitan
Last updated: July 31, 2019

Disk I/O Error During Read - Error 3040
Last updated: June 10, 2019

MAPI32.dll Error
Last updated: June 10, 2019

PtoP.rsrc Error
Last updated: June 11, 2019

Mountain Lion Security (Mac OS 10.8)
Last updated: July 30, 2019

Mac OS X 10.10 Yosemite Compatibility
Last updated: July 31, 2019

Hosting AccountEdge Network Edition on OSX Yosemite
Last updated: June 12, 2019

Module Required to Open This Window (Mac Only)
Last updated: June 12, 2019