Acclivity Privacy Policy

Acclivity Values Your Privacy

Acclivity values your privacy and in order to make you feel confident in our ability to protect your privacy, we would like to disclose our policies regarding the collection and use of your personally identifiable information. Acclivity will have access to all data as is necessary to support, service or market to the customer.

What information is collected?

In order to maximize the value of our products and services, Acclivity may ask for personal information either on the phone, in person or on our website. We will not collect any personally identifiable information either on the phone, in person, or on our website without your knowledge. Company File Activation and Confirmation only applies to the following products: AccountEdge 2009 and earlier, Premier Accounting, PLUS, FirstEdge and Business Basics v2.

Product Registration - Acclivity asks you to register each product or service you purchase with relevant personal and business details.

Company File Activation and Confirmation – Acclivity asks you to activate each of the company files you create. During Activation two sets of numbers, the product serial number and a number generated by the product at activation, are sent via secure internet connection to MYOB Ltd. A final number is sent back to your computer to automatically activate the company file. Activation is completed either directly via the internet or by dialing into an automated activation system using a touchtone phone. The same process applies to periodic company file confirmations. Company File Activation and Confirmation only applies to the following products: AccountEdge 2009 and earlier, Premier Accounting, PLUS, FirstEdge and Business Basics v3.

Who is collecting the information?

When you provide personally identifiable information either on our website, by mail, phone, fax or email, your information is collected and stored by Acclivity, unless otherwise noted below.

How will the information be used?

The personally identifiable information Acclivity collects will be used to provide product news and technical support, as well as to make you aware of special offers from time to time.

Who will have access to my information?

Acclivity does not rent or sell your personally identifiable information to any third parties. In order to provide you with offers of interest, however, Acclivity may share only your contact information with approved third-party partners so that the partner may directly make an offer to you. Contact information may include name, address, phone number, fax number, and/or email address. Any access to your information is limited and Acclivity retains sole ownership of all of your personally identifiable information.

SurePayroll is a third-party vendor that provides sales, support, and technology assistance for Full Service Payroll and therefore may have limited, controlled access to your personally identifiable information.

The Artina Group is a third-party vendor that provides sales, support, and product for Acclivity Checks and Forms, and therefore would also have limited, controlled access to your personally identifiable information. Opting out of such Acclivity Checks and Forms communications (eg emails) opts you out of communication for Checks and Forms only.

Acclivity Certified Consultants are independent consultants who have been certified by Acclivity to provide on-site services, training and other consultative services and therefore may also access to your personally identifiable information for approved sales and marketing initiatives relating specifically to Acclivity products and services.

Electronic Exchange Systems (EXS) is a third-party vendor that provides support and technology assistance for Acclivity Merchant Accounts initiated prior to 11/9/2005, and therefore may have limited, controlled access to your personally identifiable information.

Forte (formerly ACH Direct) is a third-party vendor that provides support and technology assistance for Acclivity Merchant Account Services, Direct Deposit, and Vendor Payments. Therefore, Forte may have limited, controlled access to your personally identifiable information.

Aatrix is a third-party vendor that provides technology and operational assistance for the Payroll Forms Service, and therefore may have limited, controlled access to your personally identifiable information.

Acclivity NYC is responsible for developing, marketing and supporting Checkout Point of Sale for Mac and Enstore webstore. As such, Acclivity NYC may have access to your personally identifiable information.

MYOB Ltd, the former parent company of MYOB US, maintains the activation and confirmation system for all products still requiring confirmation (see list above). As such, MYOB Ltd. may have access to your personally identifiable information.

Acclivity utilizes a voice over IP telephone system to deliver efficient service within our call center. As such, our telephony vendor, InContact, may have limited access to your personally identifiable information.

How do we protect your information?

We take every precaution to protect our users' information on our website. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, Secure Sockets Layer? (SSL). While on a secure page, such as our order form, the lock icon on the bottom of your web browsers becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. To learn more about SSL, visit their website.

We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only an employee who needs the information to perform a specific job (for example, an accounts clerk or a customer service representative) is granted access to your personally identifiable information.

In order to manage our customer relations and resource planning, Acclivity utilizes a secure web-based service provider developed by NetSuite. As such, your personally identifiable information may be stored on NetSuite’s secure servers.

How do we use cookies?

A cookie is a unique text file that a Web server can send to your browser. These cookies can only be read by the Web server that sent you a cookie. Cookies allow a site to personalize content presented to you to improve your browsing experience. Since cookies are only small text files, they cannot carry viruses. Acclivity may use cookies to personalize pages on our site. Our cookies may be used to remember users after they have registered and to personalize content within our services and support pages. Most browsers by default automatically accept cookies. You can set your browser's preferences to notify you when you receive a cookie and to give you the chance to decline cookies. By declining cookies you may affect your ability to view certain pages, use certain features, and download files on our site.

How do you update or correct your personally identifiable information?

To update or correct your information you can call Customer Care at 800.322.6962 or 973.453.2202.

How do you communicate your contact preferences?

To opt-out of mail or phone communication regarding any special offers by Acclivity or third-parties, you can call Customer Care at 800.322.6962 or 973.453.2202. You are not able to opt-out of product or technical support communications. To opt-out of email communication you can click on the Unsubscribe link that is at the bottom of each Acclivity email.

We may elect to update or modify our privacy policy as our policies may change over time.