We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future.

IMPORTANT NOTICE FOR MAC USERS

We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future. Read more.

  • Section: AccountEdge Hosted
  • Last updated: Dec. 17, 2019, 10:25 a.m.

Getting Started with AccountEdge Hosted

Setting up your Accountedge Hosted Connection with Microsoft Remote Desktop

Once you have received your login credentials including the PC Name, User Names and Passwords, you can create a connection within Microsoft Remote Desktop.

Mac users can download the free Microsoft Remote Desktop v10 software through the Mac App Store.

Windows users can use the Remote Desktop Connection app within Windows.

Windows Users

The following video covering how to connect to your cloud desktop from Windows can be viewed on our YouTube channel.

Windows users can use the Remote Desktop Connection app built into the Windows by searching for Remote Desktop Connection using Search next to the Start menu or by right mouse clicking the Start menu and choosing Search.

Once launched, click the Show Options button on the bottom left of the software. Enter your provided RDP Hostname in to the Computer field and enter the user name provided. Before connecting to your cloud desktop, you may want to review the settings for the connection. Once connected, these settings should be saved for future connections. You may wish to connect a local directory from your PC to your cloud desktop to enable you to copy files back and forth.

For the recommended settings for your Remote Desktop connection including printing, clipboard and shared local directories, please see the following Knowledge Base article or watch the video linked above.

Once your connection is set, click Connect. You may be asked to enter in your user password which may be saved for future connections depending on your settings enabled.

To disconnect from your cloud desktop, it is recommended to use the Sign Out option within Windows. For more information on the differences between Disconnect, Sign-Out and Shut Down, please see the following Knowledge Base Article

Mac Users

The following video covering how to connect to your cloud desktop from a Mac can be viewed on our YouTube channel.

Launch the Microsoft Remote Desktop software and click the + button and choose Add PC. Paste in to the PC Name field the provided RDP Hostname which is similar to this: mycompany.vdi.hostingcloudapp.com:12345.

Next click the dropdown next to User Account and choose Add User Account. Enter into the Username filed the user name provided as well as the password.

It is recommended to uncheck the setting for Start session in full screen. You can always enable this setting later. If you are using a Retina display, choose the Optimize for Retina Display checkbox. Also, enable the “Update the session resolution on resize” checkbox.

For the recommended settings for your Remote Desktop connection including printing, clipboard and shared local directories, please see the following Knowledge Base article or watch the video linked above.

Once your connection is set, click Connect. You may be asked to enter in your user password which may be saved for future connections depending on your settings enabled.

To disconnect from your cloud desktop, it is recommended to use the Sign Out option within Windows. For more information on the differences between Disconnect, Sign-Out and Shut Down, please see the following Knowledge Base Article

Sign-out vs Disconnect vs Shut Down Your AccountEdge Hosted Cloud Desktop

When you are done using the virtual desktop, you have 2 options from the start menu. You can disconnect or sign out.

Disconnect keeps the user's desktop session active which can be useful if you are performing a task but need to close your connection to your virtual desktop (you're going to lunch, need to restart your computer, etc). Otherwise it's recommended that you use Sign Out when leaving the virtual desktop.

Using Sign Out will free up resources for other users and may also be more secure.

Admin Users Additional Options

Restart and Shutdown

An Admin user has the additional options to restart or shut down.

Restart should only be done once all other users are signed out of their virtual desktop accounts and have AccountEdge shut down. You will see a warning about other users being connected.

Shut Down

This admin only option will shut down the virtual server and disconnect all users. To restart your virtual server, you will need to log into your Control Panel with panel credentials provided.

https://portal.vdi.hostingcloudapp.com/

Registering AccountEdge on Your Cloud Desktop

Your AccountEdge Hosted cloud desktop requires a serial number and workstation licenses for your users. You can free up your licenses by Deactivating the serial numbers on your local PCs/Macs.

To deactivate your licenses, open AccountEdge on your local PC or Mac. AccountEdge for Windows users would choose the Help menu and select Registration. Click Deactivate License to free up your license. On the Mac, choose Registration from the AccountEdge menu.

The total number of cloud desktop users you are signing up for must match the number of AccountEdge licenses you have associated with your serial number. Additional workstation licenses can be added to your serial number at any time by calling customer service or purchasing them from accountedge.com/addons.

Moving Your Company File and other Files to the Cloud Desktop

If you need assistance migrating your files to your cloud desktop, please contact AccountEdge support and we can step you through the process.

The following videos can be viewed which follow the steps below:

AccountEdge Pro for Windows Users

AccountEdge Pro for Mac Users

Backup AccountEdge Files

It’s recommended that you backup your AccountEdge files including the AccountEdge Documents directory found in your user Documents folder for AccountEdge Pro users and in your Library/Application Support/AccountEdge NE directory for Network Edition users.Once you have migrated your files, it is also recommended that you rename your company file so that you don’t mistakenly enter data into the original file on your Mac after you have migrated your company file to the cloud desktop.

Launch AccountEdge to Create Directories

If you haven’t done so already, launch AccountEdge Pro in your cloud desktop and open the sample company file. This will create the appropriate directories in your Documents folder for AccountEdge.

Register Your Software

If you haven’t done so already, you’ll need to register AccountEdge Pro with your serial number (you may need to deactivate your license(s) from your local Mac(s) to free up the llcense(s) to be used in the cloud desktop. If you receive a message about the product not matching the serial number, please contact us to adjust your serial number.

Moving Your Files

Once you have successfully connected to your cloud desktop, you will need to move your company file(s) to your cloud desktop.

There are multiple ways to move your files to your cloud desktop account including:

  • Using Dropbox or similar services on your cloud desktop account. Keep in mind that if you install Dropbox on your cloud desktop as opposed to accessing Dropbox via the browser, depending on your settings, the full content of your Dropbox directory may be sycing/saved to your cloud desktop. Just be aware of how much space this may consume.
  • Clipboard Copying - From within Microsoft Remote Desktop there’s a setting under Devices & Audio to “Redirect” your Clipboard. Basically this means that you would be able to copy and paste text and files between your local Mac and the cloud desktop. This method would only be recommended for small files.
  • Folder Sharing - Also from within Microsoft Remote Desktop is an option to “redirect” folders. This allows you to share a local folder from your PC or Mac with your cloud desktop so that you can copy and paste files between your local computer and cloud desktop. For information on how to set up a shared local directory, see the following knowledge base article: Sharing a Local Directory
  • Files to be Migrated and Their Locations

    The following files should be copied to your cloud desktop and placed in the appropriate locations:

    Company Files - any of you AccountEdge company files you would like to access within your cloud desktop.

    Custom Forms - Unfortunately customized forms created on the Mac are not cross platform compatible and cannot be used in AccountEdge Pro for Windows. Mac users will need to recreate their customized forms.

    Custom Reports - any custom reports you may have created in AccountEdge

    Spreadsheets- if you have edited any of the Excel templates used with OfficeLink, you will want to copy those to your cloud desktop. You do not need to copy all of these templates but just any that you may have edited.

    Letters - If you have edited any of the Word templates used with OfficeLink, you will want to copy those to your cloud desktop. You do not need to copy all of these templates but just any that you may have edited.

    Graphics - these are graphics that are linked to your company file. You’ll want to copy this directory to your cloud desktop.

    AccountEdge Documents directory - this folder located in your Mac’s Documents folder contains files that have been attached within your Company File. You’ll need to copy this entire directory to your cloud desktop. If you are using AccountEdge Network Edition, this directory is found in Library/Application Support/AccountEdge NE/AccountEdge Documents.

    Single User File Locations

    If you only have one user that requires accessing your company file and have one AccountEdge Hosted cloud desktop account, you’ll be placing your company file and related AccountEdge files on the cloud server in a similar location as you are using now. They would be placed in your users Documents directory in AccountEdge Pro 2019 US.

    The other files including your custom reports, your graphics files and any edited Excel spreadsheet templates and Word templates would all be placed in their respective directories. To navigate to these locations, click the File Explorer icon (looks like a Folder) in your Task Bar (similar to the Mac’s Dock) to open a File Explorer window (similar to a Mac Finder window).

    The AccountEdge Documents directory which contains files that are attached to your company file, should be located in your Documents folder.

    Multiple User File Locations

    Company File

    If you have multiple cloud desktop users who will be sharing the company file, the file needs to be placed in a location which all users have access to. This may be the Public users Public Documents directory which is accessible by all users. You can navigate to this directory by using the File Explorer and navigating to C:/Users/Public/Public Documents.

    AccountEdge Documents < strong >Your attachments are stored in this directory and this directory must be stored in the same location as your company files. < strong>Graphics, Reports, Spreadsheets, Letters

    These files and directories are user specific, meaning that each user has their own directory storing these files. You will need to copy these to each users AccountEdge Pro 2019 folders found in their Documents directory.

    Customized Forms

    Since Mac customized forms are not cross compatible with AccountEdge for Windows, you’ll need to recreate your customized forms. Each user will need a copy of any customized forms that are created since these are stored within each users AccountEdge Pro 2019 directory found in their Documents folder.

    Changing Your AccountEdge Hosted Cloud Desktop Password

    When your AccountEdge Hosted account is provisioned, you're provided with login credentials for each user. It is recommended that you change your user's passwords once you have successfully logged in to your cloud desktop.

    Once you change your password within your cloud desktop, you will also need to change the password used in your Microsoft Remote Desktop client connection to match.

    Passwords can be changed for all users by the Administrator user through the Control Panel (right mouse click the Start menu and choose Control Panel and choose Users) or each user can change their own password.

    Windows Users

    Use the key command Alt+Ctrl+Delete

    Mac Users

    Use the key command Ctrl+Option+Delete or Fn+Ctrl+Option+Del