• Section: AccountEdge Pro (for macOS 10.15 and higher)
  • Last updated: Sept. 15, 2022, 4:59 p.m.

AccountEdge Pro and AccountEdge NE (macOS 10.15+): Crash Causes & Solutions

Cause: AccountEdge crashes due to an AccountEdge Print Driver error

Solution:

If AccountEdge Pro/NE crashes when attempting to print a document, use the following steps to resolve.

  1. Click on Setup > Preferences > Report & Forms in the upper toolbar.
  2. Uncheck “I Use the AccountEdge Print Driver.
  3. Restart AccountEdge Pro/NE and perform the print function.

image 1

Cause: AccountEdge Crashes when printing a custom form

Solution:

If AccountEdge crashes when attempting to print anything that uses a custom form, typically, the crash is the result of an irregular font or format. To resolve this issue:

  1. Recreate the custom form, using an AccountEdge sample form as the template.
  2. Try a different custom form.

Cause: AccountEdge Crashes when printing a report

Solution:

If AccountEdge crashes during the printing of a report, check the following options:

  1. Click on Setup > Preferences > Report & Forms in the upper toolbar.
  2. Uncheck “I Use the AccountEdge Print Driver”.
  3. Restart AccountEdge Pro/NE and perform the print function.

image 2

If the above step does not resolve the issue, reset the format of the report to the default format. To reset to the default format, follow the steps below:

  1. Choose desired report in Index to Reports
  2. Click to Customize
  3. Choose “Format” on the Customization screen
  4. image 3
  5. Choose “Default” on the Format screen
  6. image 4
  7. Proceed with printing of the desired report.

Cause: Fatal Error box displays upon exit from AccountEdge Pro/NE

Solution:

Follow the steps below in order

  1. Force quit AccountEdge Pro/NE
  2. Restart AccountEdge Pro/NE
  3. Click on AccountEdge Pro/NE in the upper left corner of toolbar
  4. Choose Check for Updates
  5. Download and install any available updates (click on AccountEdge top left corner next to the Apple logo > check for updates and install)
  6. Resume normal operations.