AccountEdge Knowledge Base
  • Section: AccountEdge Pro (for macOS 10.15 and higher)
  • Last updated: Dec. 9, 2020, 4:54 p.m.

Emails Not Sending

AccountEdge Pro (for macOS 10.15 and higher) needs certain permissions to send emails or export to Excel.

If AccountEdge Pro (for macOS 10.15 and higher) is not sending out emails, check your permissions.

  • Go to System Preferences
  • Go to Security and Privacy
  • Go to the Privacy tab
  • Click on Automation
  • On the right-hand side, ensure that AccountEdge Pro has access to System Events, Mail and Finder.

If these options are grayed out, you will need to click the Lock icon in the bottom-left hand corner.

If Mail is not in this list, you need to first make sure that System Events is checked. Then open AccountEdge and attempt to send an email. You should get a prompt to allow AccountEdge to control Mail.