Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: General
  • Last updated: June 6, 2019, 5:02 p.m.

Single User Tasks

Only one user should have access to a company file during file maintenance procedures, such as backing up, Verifying, and optimizing the company file. For example, optimizing a company file rearranges its internal structure, so ensure that the file is not being accessed while this process is taking place. Other single-user tasks are part of standard bookkeeping practice. For example, when you print a report, you do not want anybody to change data that will appear in the report while it is being printed.

Single-user file locking prevents all but the first logged-in user from accessing a shared company file—other users cannot even log in. To enable single-user access after starting your AccountEdge, click Single-user access in the Sign-on window.

The tasks that require single-user file locking (single-user tasks) include:

  • backing up a company file
  • restoring a backup file
  • company file verification
  • purging data
  • exporting data
  • importing data
  • starting a new fiscal year
  • creating, changing, or deleting report batches
  • optimizing a company file
  • setting up, changing, or removing user accounts
  • starting a new payroll year
  • loading payroll tax tables
  • synchronizing cards and Outlook contacts
  • creating, changing, or removing payroll categories

If you believe you have exclusive use of a company file and are unable to perform these tasks, check here for possible causes.