During this time of COVID 19, when many companies are forced to telework, AccountEdge Hosted may be a good option. And it’s important to note that it doesn’t have to be a permanent solution. You can host your company file only as long as needed, then return to whatever environment makes sense for your business. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: General
  • Last updated: June 6, 2019, 4:46 p.m.

Updating AccountEdge

Background

We routinely release updates to AccountEdge to resolve defects and update tax tables (for those customers on a payroll support plan). There are options you can set to automatically check for updates to the software. You can also manually check for updates if necessary.

Note: An update is different than an upgrade. An update will update your current version of AccountEdge while an upgrade will upgrade you to a new version of AccountEdge. For example if you are using AccountEdge 2018 updating will install updates to the 2018 version of the software, it will not upgrade you to the 2019 software. If you are looking for information on upgrading click here.

Automatically Check for Updates

Since version 2011, AccountEdge has had an Auto-Update feature that will automatically check for updates when AccountEdge is launched, and notify users if an update is available. Upon notification, you can accept and install the update, or postpone its installation. If you postpone the update, no subsequent notice will be given, and you will need to manually check for updates.

If an update is available, you can select one of the following options:

  • Install Update: If you choose to install the update, the update will automatically download. When the download is complete you will be instructed to Install and Relaunch the software.
  • Remind Me Later: If you choose Remind Me Later, the next time the software is launched, you will be reminded of the update. However, it must be at least 24 hours or more, since the last check was done, for the software to remind you of the update.
  • Skip This Version: If you choose Skip This Version, this version will be skipped on future automatic checks. However, the update will be available via the Check for Updates option located under the AccountEdge, or Help menu.

Manually Check for Updates

You can manually update the software once you have launched it.

  • On Windows: Select Check for Product Updates from the Help menu at the top of the screen
  • On Mac: Select Check for Updates from the AccountEdge menu at the top of the screen

Issues Updating

Firewall Problems/Concerns

There are some issues to consider when customers have Firewalls enabled:

Windows Personal Firewall: When the Windows Personal Firewall is active, the Auto-Updater is unable to check for updates, and therefore cannot notify customers if updates are available. No message or indication of this is given to customers.

In some cases, the update file starts to download, but a Server Call Failed error is generated.

Resolution: Occasionally deactivate the firewall temporarily, and select Check for Product Updates from the Help menu of AccountEdge. Download and install the update, if available. Then reactivate the Firewall.

Other Firewalls: Some customers have reported they get notification of an update when other firewalls are active, but the update is never downloaded for installation. The firewall blocks the download.

In some cases, the update file starts to download, but a Server Call Failed error is generated.

Resolution: Occasionally deactivate the firewall temporarily, and select Check for Product Updates from the Help menu of AccountEdge. Download and install the update, if available. Then reactivate the Firewall.

AccountEdge for Mac Update Fails

This article has information on issues updating AccountEdge for Mac.

AccountEdge for Windows Update Fails

This article has information issues updating AccountEdge for Windows.