Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: General
  • Last updated: June 7, 2019, 4:43 p.m.

Windows 10 Compatibility

AccountEdge Pro 2015 and later

All AccountEdge Pro versions beginning with v2015 are compatible with Windows 10 with no known incompatibilities. Users should ensure that they have installed/enabled .NET 4 Framework. Instructions can be found below.

AccountEdge Basic v4 and later

All AccountEdge Basic versions beginning with v4 and later are compatible with Windows 10 with no known incompatibilities. Users should ensure that they have installed/enabled .NET 4 Framework. Instructions can be found below.

Older Versions of AccountEdge

Acclivity tests its current version of AccountEdge with new operating systems. Although we have not officially certified older versions of AccountEdge with Windows 10, there are no incompatibilities reported at this time. However, users will need to have Microsoft’s .NET 4 Framework installed.

Microsoft Windows Updates

Verify you have the latest Windows updates for your machine. You should check for updates in the Control Panel (Control Panel > System and Security > Windows Update), and install the updates.

.NET Framework

AccountEdge Pro for Windows relies on the Microsoft .Net Framework. If the .NET Framework is not enabled, AccountEdge will crash when launched. (AccountEdge crashes; does not run or display properly.)

If you are using Windows, you will need to verify the Microsoft .Net 4 Framework is enabled. To do this:

  • Open the Control Panel > Program and Features to enable any available additional features in Windows 10.
  • Place a check mark to the left of .NET 4 Framework

NOTE: You will need to be connected to the internet to perform this process.