• Section: Most Popular
  • Last updated: June 6, 2019, 2:56 p.m.

Interruption or Crash While Running AccountEdge

Interruptions to your computer due to a power failure, a power surge or a user mistakenly turning off the workstation, for example, can damage a company file.

If you experience an interruption, as a safeguard, we suggest that you use the Optimization Assistant to optimize your company file. Although the Optimization Assistant is designed to make your company file more efficient, it also is capable of fixing certain types of company file corruption. We recommend that you use the Optimization Assistant on a regular basis to keep your company file operating at its peak.

You can find the Optimization Assistant in the accounting software program folder that was created when you installed our software.

If you're able to optimize the file without errors, we recommend that you then use the Verification Utility to be sure your company file is in its "healthiest" form. You can find the Verify Company File command under the File menu when you're working with your accounting program.

For more information on verification and optimization please see our article on company file maintenance.

When AccountEdge Crashes upon Startup

When AccountEdge crashes upon startup, this can often indicate that the software may have had something go wrong during initial installation. This can often be fixed by uninstalling and reinstalling the software. The help article for uninstalling and reinstalling AccountEdge has been linked here.

AccountEdge Crashing after Upgrading to Monterey 12.3+

Older versions of the AccountEdge subscription experience a crash upon startup when users upgrade to Monterey 12.3 or above. It is recommended that you check your AccountEdge versioning before upgrading your mac. In the circumstance that this crash occurs, you can uninstall and reinstall your software to fix the issue.