We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future.

IMPORTANT NOTICE FOR MAC USERS

We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future. Read more.

  • Section: Reports & Forms
  • Last updated: June 26, 2019, 5:18 p.m.

Reports Don't Print

If your reports aren't printing, or 1 to 3 page reports are printing with a huge number of blank pages, check the Report Font Settings for an unusually large font size. Some customers have experienced an arbitrary change in font size that results in this behavior.

To check Report Fonts and resolve the problem:

  1. Highlight a report
  2. Click the Customize button
  3. Click the Format button
  4. Check the font size for each entry in the Report Line menu (upper left of the window)

Click the Use Default button to reset the font information to the default font family and sizes, which will resolve the problem. If this still doesn't work, try closing and reopening the software, sometimes you will need to do this AFTER resetting the fonts by clicking "Use Default."

Font information for a typical report:

Report Line Font Family Font Size
Company Arial 12
Address Arial 10
Report Arial 12
Headers Arial 9
Subtitles Arial 9
Body Arial 9
Subtotals Arial 9
Totals Arial 9