AccountEdge Knowledge Base

AccountEdge for Mac Update Fails

Background

This support article explains possible causes of problems associated with updating the AccountEdge application and ways to resolve these problems on Mac OS.

If you are having trouble updating on a Windows OS click here.

Update Error

On AccountEdge Pro for Mac or AccountEdge NE for Mac it is possible to receive an update error after hitting the "Install and Relaunch" message. The error you will receive is "An error occured while installing the update. Please try again later."

This error can occur when the application itself has been renamed. When checking for updates AccountEdge is looking for the application to be named in a specific way. The table below lists the proper application names.

To resolve the error and continue updating navigate to the application and rename it to reflect the name in the table above.

Damaged Application

If an AccountEdge for Mac update gets partially through the installation of the update and fails this can cause the application to become damaged and unusable.

If this happens, after launching the software AccountEdge will throw an error message saying that the application is incomplete or damaged.