AccountEdge for Mac Update Fails
Background
This support article explains possible causes of problems associated with updating the AccountEdge application and ways to resolve these problems on Mac OS.
If you are having trouble updating on a Windows OS click here.
Update Error
On AccountEdge Pro for Mac or AccountEdge NE for Mac it is possible to receive an update error after hitting the "Install and Relaunch" message. The error you will receive is "An error occured while installing the update. Please try again later."
This error can occur when the application itself has been renamed. When checking for updates AccountEdge is looking for the application to be named in a specific way. The table below lists the proper application names.
Application Version | Application Name |
AccountEdge Pro 2018 Canada | AccountEdge Pro v2018 |
AccountEdge NE 2018 Canada | AccountEdge NE v2018 |
AccountEdge Pro 2018 US | AccountEdge Pro 2018 |
AccountEdge NE 2018 US | AccountEdge NE 2018 |
AccountEdge Pro 2017 Canada | AccountEdge Pro v2017 |
AccountEdge NE 2017 Canada | AccountEdge NE v2017 |
AccountEdge Pro 2017 US | AccountEdge Pro 2017 |
AccountEdge NE 2017 US | AccountEdge NE 2017 |
AccountEdge Pro 2016 Canada | AccountEdge Pro v2016 |
AccountEdge NE 2016 Canada | AccountEdge NE v2016 |
AccountEdge Pro 2016 US | AccountEdge Pro 2016 |
AccountEdge NE 2016 US | AccountEdge NE 2016 |
AccountEdge Pro 2015 Canada | AccountEdge Pro v2015 |
AccountEdge NE 2015 Canada | AccountEdge NE v2015 |
AccountEdge Pro 2015 US | AccountEdge Pro 2015 |
AccountEdge NE 2015 US | AccountEdge NE 2015 |
AccountEdge Pro 2014 Canada | AccountEdge Pro 2014 |
AccountEdge NE 2014 Canada | AccountEdge NE 2014 |
AccountEdge Pro 2014 US | AccountEdge Pro |
AccountEdge NE 2014 US | AccountEdge NE |
AccountEdge Pro 2013 Canada | AccountEdge Pro |
AccountEdge NE 2013 Canada | AccountEdge NE |
AccountEdge Pro 2013 US | AccountEdge Pro |
AccountEdge NE 2013 US | AccountEdge NE |
To resolve the error and continue updating navigate to the application and rename it to reflect the name in the table above.
Damaged Application
If an AccountEdge for Mac update gets partially through the installation of the update and fails this can cause the application to become damaged and unusable.
If this happens, after launching the software AccountEdge will throw an error message saying that the application is incomplete or damaged.
- Move the damaged application to the trash (it will not look like a normal icon - it will have a line crossed through it)
- Reinstall AccountEdge using a fresh install
If you need a new installer for your AccountEdge software please contact Customer Service.