During this time of COVID 19, when many companies are forced to telework, AccountEdge Hosted may be a good option. And it’s important to note that it doesn’t have to be a permanent solution. You can host your company file only as long as needed, then return to whatever environment makes sense for your business. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Troubleshooting
  • Last updated: June 12, 2019, 4:20 p.m.

AccountEdge Quit Unexpectedly (Mac)

If AccountEdge quits as soon as you launch it with the message that "AccountEdge Quit Unexpectedly" this can sometimes be resolved by deleting a specific file.

This will often happen because you have had hardware replaced or you've migrated to a new machine.

To resolve this issue:

  1. Open Finder
  2. Click Go > Go To Folder from menu bar at the very top of the screen
  3. Enter ~/Library/Application Support/Acclivity (in versions previous to AccountEdge 2012 instead type /Library/Application Support/Acclivity)
  4. Delete any files that end in .plist (ex: AccountedgeneLicenseUS20.plist)

After deleting this file the software should open and will ask you to Register.