We have a version of AccountEdge Pro that works on Catalina and Big Sur (and Apple M1 chips) without requiring a virtual machine. Learn More.

Please visit our COVID-19 Resources page for useful payroll and reference information. If you are teleworking, check out Working Remotely with AccountEdge.

  • Section: Troubleshooting
  • Last updated: June 7, 2019, 10:32 a.m.

Company File Opens with Optimization Assistant

Some customers attempt to open company files by double-clicking on the file itself. The file is usually opened with AccountEdge.

Occasionally, when double-clicking on the file, another application attempts to open the file. Frequently, the other application is the Optimization Assistant.

To correct this:

  • On the Mac
    • Click once on the file
    • Select Get Info from the File dropdown menu at the top of the screen
    • Change the Open With application to AccountEdge
  • On Windows
    • Right-click on the file
    • Select Properties from the popup menu
    • Change the Opens With application to AccountEdge