Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Troubleshooting
  • Last updated: June 7, 2019, 10:32 a.m.

Company File Opens with Optimization Assistant

Some customers attempt to open company files by double-clicking on the file itself. The file is usually opened with AccountEdge.

Occasionally, when double-clicking on the file, another application attempts to open the file. Frequently, the other application is the Optimization Assistant.

To correct this:

  • On the Mac
    • Click once on the file
    • Select Get Info from the File dropdown menu at the top of the screen
    • Change the Open With application to AccountEdge
  • On Windows
    • Right-click on the file
    • Select Properties from the popup menu
    • Change the Opens With application to AccountEdge