Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Troubleshooting
  • Last updated: June 12, 2019, 3:46 p.m.

Invalid Page Return - Web Pay Error

When are using AccountEdge Web Pay you can receive the error Invalid pg_return_url when attempting to add a credit card.

This error occurs because of an improper configuration setting in Forte's Payments Gateway terminal.

Until this is actually completed - you will continue to receive the Invalid pg_return_url error message when attempting to add credit cards.

To resolve this:

  1. Open a Web Browser
  2. Go to https://vt.paymentsgateway.net/
  3. Login using your credentials
  4. Click on Gateway Settings on the left hand side
  5. Click on Secure Web Pay on the left hand side
  6. Enter in the Return Page 1: https://cloud.accountedge.com/achpaymentresponsecharge
  7. Click the Update button at the bottom of the screen

If you have trouble accessing the gateway please contact Forte at 866-290-5400 Option 4.

This video also describes the set up process and how to correct this problem: