Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Troubleshooting
  • Last updated: June 10, 2019, 4:44 p.m.

I/O Error 48 in Reset Routine, Unable to Rename the File.

This error typically occurs when sending a report to Excel using AccountEdge for Mac's OfficeLink feature. Before Excel opens, the user receives the following error message:

I/O Error 48 in Reset Routine, Unable to Rename the File

The problem is resolved by changing the permissions on the OfficeLink folder within the AccountEdge folder to Read & Write for all groups.

To Change Permissions on This Folder (Mac only)

  • Close your AccountEdge program, open your AccountEdge folder on your computer's Hard Drive.
  • Highlight the OfficeLink folder and go to File > Get Info
  • Open Ownership and Permissions
  • Make sure Owner and Group all have Read/Write permission