We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future.

IMPORTANT NOTICE FOR MAC USERS

We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future. Read more.

  • Section: Troubleshooting
  • Last updated: June 10, 2019, 4:44 p.m.

I/O Error 48 in Reset Routine, Unable to Rename the File.

This error typically occurs when sending a report to Excel using AccountEdge for Mac's OfficeLink feature. Before Excel opens, the user receives the following error message:

I/O Error 48 in Reset Routine, Unable to Rename the File

The problem is resolved by changing the permissions on the OfficeLink folder within the AccountEdge folder to Read & Write for all groups.

To Change Permissions on This Folder (Mac only)

  • Close your AccountEdge program, open your AccountEdge folder on your computer's Hard Drive.
  • Highlight the OfficeLink folder and go to File > Get Info
  • Open Ownership and Permissions
  • Make sure Owner and Group all have Read/Write permission