• Section: Troubleshooting
  • Last updated: June 18, 2019, 11:54 a.m.

Issues Running AccountEdge 2017 (Windows)

Several users have reported that after installing and attempting to launch AccountEdge 2017 for Windows they receive the message:
"The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll"

This message is indicative of a missing Windows update. This can be corrected by downloading and installing the missing update.

You can download and run this update directly from this web page: https://support.microsoft.com/en-us/kb/2999226

There are download links for each of the different versions of Windows (x86 is for 32 Bit Window) x64 is for 64 Bit Versions of Windows.

PLEASE NOTE: This support note has been created to enable you to allow full functionality of your AccountEdge software which relies on the Windows Operating system for different component parts. The AccountEdge Technical Support team cannot assist you in resolving these types of issues.

Any questions regarding the functions of Windows described within this document are best directed at your Network Administrator, I.T Consultant/Technician or Microsoft.

Starting and Stopping Microsoft Update

  1. Go to Start on your computer
  2. In the search box (or click run) and types services.msc
  3. Scroll to the bottom of the services list until you see Windows Update
  4. Right-click on Windows Update and choose Properties

From here you can attempt to Stop or Start the service and also set the Startup Type. For the above solution to work you need to have Windows updates at least set to Manual. You may then need to click Stop and then Start to reopen the Windows Update Service.

Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer" when installing Windows updates. You may also receive the message that Windows update service is (null).

This can sometimes be resolved by:

  1. Going to Start > Control Panel and list by either Large or Small Icon (in the upper right corner)
  2. Choose Windows Defender
  3. Turn on (if it's off) and update Windows Defender
  4. Attempt to check for Windows Updates again