We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future.

IMPORTANT NOTICE FOR MAC USERS

We are disappointed to share that we will not be able to offer a Catalina-compliant version of AccountEdge - now or in the future. Read more.

  • Section: Troubleshooting
  • Last updated: July 31, 2019, 10:02 a.m.

Mac OS X 10.11 El Capitan Compatibility

Mac OS X 10.11 El Capitan Known Issues

For versions 2014 and earlier, there’s a bug in Mac OS X 10.11 that prevents AccountEdge from sending attachments in emails. The PDF’s will not be attached to the email when sending directly from AccountEdge. Although this has been reported to Apple, we do not know if this will be addressed. We recommend either upgrading to the latest version of AccountEdge or consider using Outlook to send emails with AccountEdge.

UPDATE: We released an update to AccountEdge 2015 and AccountEdge Basic v4 to resolve the emailing issue. Be sure to use Check for Updates to install the latest release.

Additionally some users have reported printing issues after upgrading to Mac OS X 10.11. Please see this article for more information.

In AccountEdge 2012 and Earlier (this includes the United States, Canada, and the International Versions of the software) there is a known issue where AccountEdge is prevented from opening your browser to take you to a web site. This includes accessing the Help web site, Knowledge Base and other instances where we open your browser including linking to Dropbox or clicking a Learn More button or link. To access the Help sites for the US, Canadian, and UK versions please visit this page to choose your version. The Help site for the International version is available here.

For some users if you enter into Full Screen mode in OS X 10.11 El Capitan with AccountEdge the green plus button will not exit this mode. You need to hit the Escape key to exit Full Screen mode.

United States

AccountEdge Basic v4
AccountEdge Basic v4 has been tested on the new Mac OS X 10.11 (El Capitan) operating system and is compatible. AccountEdge Basic versions older than v4 will not be officially supported or updated for Mac OS X 10.11.

AccountEdge Pro and AccountEdge Network Edition
AccountEdge Pro and Network Edition 2015 and 2016 have been tested on the new Mac OS X 10.11 (El Capitan) operating system and are compatible. AccountEdge Pro and Network Edition 2015 and 2016 are our official Mac OS X 10.11 supported versions.

If you are planning to upgrade to Mac OS X 10.11 we suggest you upgrade to the latest version of AccountEdge and, of course, back up your company files.

Canada

AccountEdge Pro and AccountEdge Network Edition AccountEdge Pro and Network Edition 2015 have been tested on the new Mac OS X 10.11 (El Capitan) operating system and are compatible. AccountEdge Pro and Network Edition 2015 are now our official Mac OS X 10.11 supported versions.

If you are planning to upgrade to Mac OS X 10.11, we suggest you upgrade to the latest version of AccountEdge and, of course, back up your company files.

International

International AccountEdge Pro and Network Edition v12 have been tested on the new Mac OS X 10.11 (El Capitan) operating system and are compatible with some issues list below. International AccountEdge Pro and Network Edition v13 are fully compatible with both Mac OS X 10.11El Capitan and macOS 10.12 Sierra. International AccountEdge products older than v13 will not be officially supported or updated for Mac OS X 10.11.

**Please be aware of the known issues posted down below before deciding to update to El Capitan.**

Issues:
There is an issue emailing from AccountEdge International v12 where the attachment (the PDF from a Sale or Purchase) is removed. This support article has further information regarding this.

In AccountEdge 2012 and earlier (this includes the United States, Canada, and the International Versions of the software) there is a known issue where AccountEdge is prevented from opening your browser to take you to a web site. This includes accessing the Help web site, Knowledge Base and other instances where we open your browser including linking to Dropbox or clicking a Learn More button or link..

If you are installing AccountEdge for the first time, you may receive the following message when launching AccountEdge AccountEdge can't be opened because it is from an unidentified developer.

To bypass this Gatekeeper message you will need to go to the Security & Privacy settings in System Preferences and choosing Open Anyway. This setting will then be saved.

Check the important statement about Mac OS X Gatekeeper