Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Troubleshooting
  • Last updated: June 12, 2019, 4:37 p.m.

Not an AccountEdge Company File

When attempting to open your company file or upgrade a file on the Mac, you may on occasion, get the message that the file you are attempting to open is not an AccountEdge company file.

If this is not the issue, you can resolve this anomaly by:

  • Make sure you are opening the file with the correct version of AccountEdge. If you attempt to open a file that has been upgraded to work with AccountEdge 2015 and you attempt to open it with AccountEdge 2014 you will receive this message.
  • You can rename the company file
  • Make sure the company file name isn't more than 24 characters long
  • Make sure path to the company file isn't excessively long (more than 128 characters)
  • You can stop and restart FileConnect if working with AccountEdge Network Edition
  • You can reboot the machine that is hosting the company file
  • Optimize the company file

***Note: If you get this message when trying to upgrade a company file you can try to copy and paste the company file onto your desktop and upgrade it from there.