• Section: Troubleshooting
  • Last updated: June 11, 2019, 2:56 p.m.

PtoP.rsrc Error


This is a resource file of the Upgrade Assistant. You can receive the error when attempting to upgrade a company file. This error usually occurs because of one of three things: * Location: If the Upgrade Assistant is not in the proper location or the name of Macintosh HD is unusual, the Upgrade Assistant may be unable to locate the resource file. * Permissions: If the user does not have the correct permissions to access the resource file or its directory, the Upgrade Assistant will not be able to locate or open the resource file. * The resource file is missing from this Upgrade Assistant

How to Fix the Issue

  • Verify the Upgrade Assistant has the necessary file:
    1. Verify AccountEdge is in the /Applications folder, and its folder is correctly named
    2. Verify the location of the Upgrade Assistant. It should be in the AccountEdge folder, or in the AccountEdge Resources folder
    3. In the AccountEdge folder, Control-click (or right-click) on the Upgrade Assiatant, and select Show Package Contents
    4. Navigate to the Contents/Resources folder
    5. Confirm existence of PtoP.rsrc
  • Verify the name of the hard drive is Macintosh HD; if problem persists and name is not Macintosh HD, change name (using Get Info) to Macintosh HD
  • Verify permissions of the Contents folder, and all enclosed items, are Read-Write for all 3 levels of users. To do this:
    1. Open Finder
    2. Choose Go from the menu bar at the top of the screen and choose Applications from the drop down menu
    3. Find the AccountEdge application you are using in here
    4. Control-click or right click on the application and choose "Show Package Contents"
    5. Control-click or right click on the Content folder and choose "Get Info"
    6. At the bottom of the get info window set all permissions to Read & Write
    7. Click the action button (cog-wheel) at the bottom left of this window and choose "Apply to Enclosed"