Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: Upgrading
  • Last updated: May 28, 2019, 4:15 p.m.

Cannot Upgrade - File Greyed Out (Mac)

If the AccountEdge company file you are trying to upgrade is grayed out in the list of files, try this:

  1. Exit the Upgrade Assistant and attempt to open the file you want to upgrade in your new AccountEdge version
  2. The "View All Files" check box is available on this dialog box. Check this box and select your older company file
  3. You will be notified that this file needs to be upgraded and asked if you want to upgrade it now
  4. Select Yes and the upgrade will proceed