Please visit our COVID-19 Resources page for useful payroll and reference information. During this time, when many companies are forced to telework, AccountEdge Hosted may be a good option. Host your company file to be accessed remotely from any device, for as long as you need. You can go back to your regular setup when you no longer need remote accessibility. If you’d like to discuss that or any other teleworking solution with a product specialist, please call 800.322.6962. Be safe.

  • Section: US Payroll
  • Last updated: May 21, 2019, 4:49 p.m.

Can't Load Tax Tables

When attempting to load Payroll Tax Tables, you may receive one of the following messages:

You are running the latest version of AccountEdge.
An update is not needed at this time.
All eligible tax tables available on this workstation have been loaded.
You can select "Check for Updates" from the application menu to see if there are any available updates.

Explanation: If you are enrolled in a Payroll Tax Plan, and you receive this message when attempting to download and load tax tables, it may indicate you are running an older version of AccountEdge. Payroll Tax Tables are designed for the latest version of AccountEdge Pro.

If you are running the latest version of AccountEdge Pro, check for updates to confirm you are running the latest update (Mac: AccountEdge Pro > Check for Updates, Windows: Help > Check for Updates).

To check your version of AccountEdge Pro, select About AccountEdge Pro or About AccountEdge Network Edition from the AccountEdge menu (Mac), or the Help menu (Windows).

To ensure you are able to load the latest tax tables, you will need to be enrolled in an payroll tax table plan.

Explanation: You may not be enrolled in a Payroll Tax Table Plan.

If you have questions or concerns contact Customer Care at 800.322.6962.