Acclivity values your privacy, and in order to make you feel confident in our ability to protect your privacy, we would like to disclose our policies regarding the information that we collect as part of the normal operation of our site and products and how we secure this information. This policy also describes the choices you have regarding the use, access and correction of your personal information.
- What information is collected?
- Who is collecting the information?
- How will the information be used?
- Who will have access to my information?
- How do we protect your information?
- How do you update or correct your personally identifiable information?
- How do you communicate your contact preferences?
What information is collected?
In order to provide you with a smooth, safe and efficient customer experience within our sites and software, Acclivity may ask for personal information. The following information is collected from our web sites and products:
Phone Calls and Chats - When speaking to an Acclivity employee or using the Chat feature on our web site for customer service or to provide technical support, your chat or phone call may be recorded. These calls and chats are reviewed to help us with employee training.
Product Registration - Acclivity asks you to register each product or service you purchase with relevant personal and business contact details.
Trial Versions - When requesting a trial version of our products and services you may be asked to provide personal identifiable information including but not limited to your name, email address and phone number. This information may be used to contact you on your trial experience.
AccountEdge Basic, Pro and Network Edition Product Usage
At various times, when your AccountEdge software connects to the internet, Acclivity may record, but not share, the following AccountEdge information, including: (a) serial number, (b) computer operating system, (c) product version, (d) feature usage, last transaction dates and number of records. Important: Acclivity does not have access to your data file, nor does it collect information about financial performance or any personally identifiable information about your customers, vendors or employees.
AccountEdge Connect Product Usage
If you subscribe to an AccountEdge Connect (AEC) account, information that you create in AEC or sync from your AccountEdge desktop software to AEC resides on secure servers maintained and/or contracted by Acclivity.
Acclivity follows generally accepted industry standards and practices to protect your information during transmission and storage of your data. When sensitive information is entered into AEC or synced to and from your AccountEdge desktop software, we encrypt the transmission of information using Secure Socket Layers (SSL). Once AEC receives your transmission of information, we make commercially reasonable efforts to ensure its security on our systems. However no data transmission or electronic storage over the internet can be guaranteed 100% secure. Therefore we cannot warrant the security of any information you transmit to AEC.
We restrict access to personal information and your AEC data to Acclivity employees and contractors, (bound by confidentiality agreements) who require access to information in order to provide technical support, customer service and/or develop our services and software.
We restrict access to personal information and your AEH credentials to Acclivity employees and contractor (bound by confidentiality agreements) who require access to information in order to provide technical support, customer service and/or develop our services and software.
Who is collecting the information?
When you provide personally identifiable information either on our website, by mail, phone, fax, email, or product registration and usage, your information is collected and stored by Acclivity, unless otherwise noted below.
How will the information be used?
The personally identifiable information Acclivity collects will be used to provide product news and technical support, as well as to make you aware of special offers from time to time and to support product development research efforts.
Who will have access to my information?
Acclivity does not rent or sell your personally identifiable information to any third parties. In order to provide you with offers of interest, however, Acclivity may share only your contact information with approved third-party partners so that the partner may directly make an offer to you. Contact information may include name, company name, address, phone number, fax number, and/or email address. Any access to your information is limited and Acclivity retains sole ownership of all of your personally identifiable information.
SurePayroll is a third-party vendor that provides sales, support, and technology assistance for Full Service Payroll and therefore may have limited, controlled access to your personally identifiable information.
The Artina Group is a third-party vendor that provides sales, support, and product for AccountEdge Checks and Forms, and therefore would have limited, controlled access to your personally identifiable information. Opting out of such AccountEdge Checks and Forms communications (e.g. emails), sent by The Artina Group, opts you out of communication for Checks and Forms only.
Acclivity Certified Consultants are independent consultants who have received a limited certification by Acclivity to provide on-site services, training and other consultative services and therefore may have access to your personally identifiable information for approved sales and marketing initiatives relating specifically to Acclivity products and services.
Electronic Exchange Systems (EXS) is a third-party vendor that provides support and technology assistance for Acclivity Merchant Accounts initiated prior to 11/9/2005, and therefore may have limited, controlled access to your personally identifiable information.
Forte Payment Systems is a third-party vendor that provides support and technology assistance for Acclivity Merchant Account Services, Direct Deposit, and Vendor Payments. Therefore, Forte may have limited, controlled access to your personally identifiable information.
Aatrix is a third-party vendor that provides technology and operational assistance for the Payroll Forms Service, and therefore may have limited, controlled access to your personally identifiable information.
MYOB Ltd, the former parent company of MYOB US, maintains the activation and confirmation system for all products still requiring confirmation (version 2009 and earlier). As such, MYOB Ltd. may have access to your personally identifiable information.
Acclivity utilizes a voice over IP telephone system to deliver efficient service within our call center. As such, our telephony vendor, Genesys PureCloud, may have limited access to your personally identifiable information.
Apps4Rent is a virtual desktop and hosting company that provides technology and operational assistance for the optional AccountEdge Hosted service, and therefore has access to your AEH registration information in order to fulfill and maintain your service.
How do we protect your information?
We take every precaution to protect our users' information on our website. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, Secure Sockets Layer (SSL).
We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only an employee who needs the information to perform a specific job (for example, an accounts clerk or a customer service representative) is granted access to your personally identifiable information.
In order to manage our customer relations and resource planning, Acclivity utilizes a secure web-based service provider developed by NetSuite As such, your personally identifiable information may be stored on NetSuite’s secure servers.
How do you update or correct your personally identifiable information?
To update or correct your information you can call Customer Care at 800-322-6962 or log in to your My Account page.
How do you communicate your contact preferences?
To opt-out of mail or phone communication you can call Customer Care at 800-322-6962. To opt-out of email communication you can click on the Unsubscribe link that is at the bottom of each Acclivity email. Please note that opting out may mean that you are not made aware of product information. However, regardless of opt-out status, Acclivity reserves the right to communicate product or services information deemed critical in regards to the operation of the software or services.